“Software as a service (SaaS) is a model of software deployment whereby a provider licenses an application to customers for use as a service on demand”. Business applications are bundled with computing power (where cloud computing is the driving force) with multi-tenant efficiency, scalability and flexibility, wherein cost of such convenience is paid based on usage.
One thing common with any SaaS application is that, the data is store in a centralized location but spread across nodes and networks that are seamlessly interconnected. You can access these applications and manage them with an ease with any regular web browser.
SaaS offer great advantage when it comes to security. It offers sophisticated security measures compared to in-house or 3rd party hosting infrastructure given the advantages of shared cost. We ensure high compliance standards besides the standard measures offered by our cloud technology partners. Rest is assured and your data is safe with us.
SaaS model is highly adopted for various business applications ranging from CRM to ERP. An interesting fact is that, SaaS familiarity levels in India are much higher than in the Asia Pacific region as a whole. At least 32% of Indian companies have adopted SaaS to replace their on-premise software applications, according to a report from Springboard Research.
According to Gartner Report, 90% of Ecommerce stores will use SaaS by 2013, given the fact that time to market, capital expenditure and easy to operate factors, which are crucial for ecommerce success compared to other alternatives i.e. adopting an open source solution or opting for custom application development and maintenance.
Cloud is collective computing power and more of your material out there and less on PCs or servers that a business runs for itself. It sounds technical but it’s true that many of us are already using cloud computing in various forms. If you are already a vivid user of Gmail and Google applications, you are already on cloud!
You can mention the desired domain name for your online store in the account sign-up form. Our team will check the availability or advice on the appropriate domain name that matches your nature of online store in tandem with your brand name.
If you already own a domain name, you have 2 options to use the same to run your online store on our platform. We prefer you to transfer your domain from an existing service provider to us while availing AUTH CODE from the domain registrar. Or we will furnish the details of DNS or A records to be updated at your end which will redirect the domain to your online store residing on our platform
MartJack being a SaaS application, hardware, software and bandwidth are bundled together. Hence you will not be charged any extra for hosting services. However if your requirements of bandwidth and hardware are much beyond regular usage, we may provision exclusive resources for your online store at an additional cost.
Yes. You do get free email accounts as per the terms and conditions of Google Apps Standard Edition and our team coordinates in setting up the same and hand over the necessary credentials to manage your corporate email Ids.
MartJack application leverages the world renowned Amazon EC2 technology that is core for Amazon.com. Amazon EC2 is offered across four regions: US East (Northern Virginia), US West (Northern California), EU (Ireland), and Asia Pacific (Singapore) and hence we opt for multiple regions given various factors.
Elastic Load Balancing automatically distributes incoming application traffic across multiple Amazon EC2 instances. Amazon’s Cluster Compute Instances provide the ability to create clusters of instances connected by a low latency, high throughput network and thus latency should not be an issue that affects the performance of your store.
For any upstream scheduled maintenance from Amazon EC2, we may or may not intimate such schedules to our customers. However any significant application-level maintenance schedules should be intimated in prior to ignore or report back the unexpected behaviour of your online store.
Since MartJack is delivered on SaaS model, it can’t be unbundled from the other components and hence it can’t be hosted on individual servers. It’s not the matter of technology feasibility rather cost of owning the whole platform.
You are allocated with default resources given the version of MartJack being opted at the time of sign-up. However you can request us to provision additional resources along with duration and expected usage against which we shall upgrade the same temporarily
Being in elastic cloud technology, number of concurrent users/visitors should not be a constraint, however it depends on the capacity of instance where your online store is hosted. This was never reported even by our biggest client (being one of the biggest retailer) till date, given their traffic levels and hence should not be a decisive factor for any one.
Detailed set of features and specifications of each are mentioned in features sections of this website. To understand the technology side of the application from customization perspective, you can refer to MartJack Wiki for more details.
We will more than glad to extend the product demo at locations where we have our offices or our franchisee partners. However, we strongly recommend you to prefer an online demo for the simple reason that, you should start practicing ecommerce to understand the nuances. If you don’t buy virtually, how do you expect your customers to do so?
We have observed that, majority of such demo accounts goes unused and it piles up on our infrastructure with a cost attached to that. But you may be extended this facility in case you were given any trial offer for the limited duration. Nevertheless, our sales team takes immense pleasure in detailing all the features of the product to the level that you are looking for. If you are not convinced, we may repeat the process for several times to take you through the whole product from your business perspective.
BIG NO. Typically, open source version are down-sized version of commercial version or may be 100% open source without much future upgrades and support, which will be released to community to increase the adoption. We are of strong opinion that, eCommerce is not just a function of business rather a parallel business to your brick & mortar store. In which case adoption challenges are not limited to just technology but many other building blocks of ecommerce and thus MartJack is offered as an ecosystem while addressing all those pains. If communities are just happy with Open Source, we would have not seen Windows or SAP or MartJack who are delivering beyond technology and striving to transform the world. You don’t need a static system in the world of dynamic business and most of the open source products are static.
Yes, given you comply with Digital Rights Management (DRM) policies and copyrights of respective products. However MartJack is best suitable for selling physical products mostly from retailer perspective.
MartJack as a platform offers you proven and highly researched layouts for the purpose of ecommerce usability. You or your creative team don’t have limits in designing the theme which should match with the selected layout. After all retailing is detailing and design should meet the objectives of simplicity, easy navigation, brand outlook and faster download.
If you are comfortable in using existing layout and themes from our library without many modifications, you can manage the daily operations of your store with an ease. Building an online store is fun with MartJack with our DIY (Do-It-Yourself) platform with its drag and drop features. MartJack is designed and developed keeping in a view that, retailers are businessman but not tech-geeks.
We will be more than glad to notify all our customers with new set of features and upgrades that are released as per various planned and unplanned schedules. Please subscribe to you newsletter to get all such timely updates.
MartJack is majorly driven by reality than fiction, where we ensure to have all features that are close to real-world retails. In case if you bring any such missing feature or any potential feature for mass adoption, we will be eager to develop and roll-out for everyone at NO COST. Of course version based applies and the feature will be made available to only such user who falls under the appropriate category.
Like any other application, MartJack as well can talk to any external applications irrespective of service provider. But the complexity involved in each such integration varies for every target system and thus such issues are taken on case to case basis. On similar note, we have integrated MartJack with market leading CRM, ERP and POS technologies.
Given the status of your POS solution and its capability to connect with other systems is the decisive factor. If successful, you can showcase the real-time inventory of your each product on your e-store which excites your customers as well.
With our strategic partners, we made it easy and simple to opt for suitable options ranging from payment gateway (Internet Merchant Account), Cash-On-Delivery, Order Online: Pick-up at Store, I Pay Near, etc. Any standard payment gateway offers the flexibility to accept payments from credit cards, debit cards, internet banking, Itzcash and any other options that are prevailing in market. Modus operandi of other payment options varies given the terms and conditions of respective service provider. Please refer to our ecosystem section to understand more about our partner payment solutions independently.
This feature is unique to our platform given the exclusive database of more than 1,10,000 products, for which diverse types of data is being collated from various sources. Retailing is all about presentation of merchandise (Visual Merchandising) in best possible manner and when it comes to virtual store product specifications, features and high resolution product images, interactive elements are likely to replace the touch and feel phenomenon with look & feel phenomenon. This is available to you at NO EXTRA COST.
Our platform is power packed with controls and features that are required for your internet marketing initiatives. It ranges from a simple like button to blog control, Search Engine Optimization tools, Face Book Widget and integration with Google Analytics in order measure all your marketing efforts and their ROI. You should explore the platform further to dig deep and understand its immense potential.
MartJack is pre-integrated with selected SMS service providers and same can be used to send any SMS updates to your clients and internal teams at various instances. We have identified the major events/triggers of such notifications against which you can draft canned messages given your business needs. As far as emails are concerned, you can send emails to all our registered customers but you can’t send bulk emails to any database that you have. MartJack is not a bulk SMS or Email system to perform such activities and thus they are strictly prohibited.
We are aware that shipping costs and tax components are variable costs of product besides the base product cost. MartJack extend the flexibility of managing these details for each product across various regions that your business operates. You are further empowered to configure various currencies in which you can accept payments for every store.
You can open and manage multiple stores on MartJack with an ease from single control panel. You will be charged per each store or few of our versions will have provision for multiple stores. You can manage your products, catalogues, orders and customers from one single point.
Yes. You can open a private store while limiting access to invited and registered customers only. Same feature can be used in case you want to leverage MartJack for B2B selling, where each of your selected merchants are categorized given your business parameter. Same can be leveraged to run any exclusive stores for employees of selected corporate clients.
Besides its integration with Google Analytics, we have an in-built analysis to measure the performance metrics of your online store. You can review them on dashboard right at home screen after you login or extract the report for the selected duration against the all metrics.
In most of the platforms it might be limited to just checkout page, but our platform again extends greater flexibility in configuring the options of cross-sell and up-sell for every product. Which means for every product you can link the appropriate products from other categories as cross-sell or up-sell. What else? You can offer contextual shopping experience to your customers to win more of their wallet.
MartJack is again blessed with an extended arm of Market Place add-on coupled with its core platform. You can operate an independent market place of your own or select and sell the products of other retailers who are already on MartJack. You should talk to us in detail for this matter.
Business Ecosystem is a community of organizations and stakeholders (players) operating within a particular business environment, who collaborate for mutual benefits but compete in an economic web of relationships in their respective line of business.
As mentioned elsewhere in the FAQs, Ecommerce or multi-channel retailing is not just about technology but a holistic approach of running a virtual business, which as painful as running your physical retail store. Given the challenges faced by many retailers like you in approaching all such parties independently, we have made one time effort in collaborating with all stakeholders of ecommerce towards enabling retailer to go online quickly and cost-effectively.
Acquiring a payment gateway directly from any bank or PSP is a tedious process in terms of cost as well as process of approvals. With our strategic relation, you will be offered their solutions at much subsidized prices (25-50%) compared to open market rates besides simple documentation requirements. Moreover our technologies are pre-integrated with each other and hence you don’t need to shell out a single penny to integrate any renowned Payment gateways with MartJack.
It is needless to mention that Google is gateway to internet. Today consumers does window shopping online for which search is the first step to explore the product and to scout for nearest locations or online offers to buy. In this context, Google want you to test the power of its world renowned “PPC Advertisement” to drive relevant traffic and targeted customers for your online store. Upon consuming their Free Adwords to understand the ROI, you can earmark monthly budgets to run such campaigns which can be managed by Google or its Partners for better ROI.
Being a leading global provider of integrated logistics and transportation solutions, Aramex can help you close the ecommerce loop with affordable and speedy deliveries. It is understood from a research that, shopping cart abandonments are majorly due to high shipping costs and thus highly subsidized price extended to MartJack customers helps you to increase the sales. This exclusive prices are despite of your volume which otherwise can’t be negotiated in open market. Besides the cost advantage, Aramex can be leveraged further to warehouse your products at nearest locations of your major order sources.
MartJack is available in 4 different versions given the needs and nature of online retailer. You can refer our pricing section of the website to review the existing variants and their costs accordingly.
You are welcome to upgrade or downgrade the version any time but a prior notice of 30 days is required in order to provision the required resources and ensures that your billing is adjusted accordingly for your subsequent renewals. In case of version downgrade, we strongly recommend you to export all such data against the features which are not available in the lower version of MartJack.
There are no other charges except your monthly charges to be paid for MartJack. If you are in need of our support to customize the store-front, we charge for these professional services which are beyond delivery of platform. Besides that transaction costs on each order, shipping costs that you incur to deliver, tax to be paid and all other associated expenses in running an online store are part of your business costs.
Yes, in case of upfront payment of monthly subscription for 1 year full-year, you will avail 10% discount. But this discount policy may change from time to time given change in pricing policies and billing cycles.
You can sign-up line and make an online payment at your convenience. But you are supposed to duly fill and sign the MartJack Application Form to activate the account after necessary internal approvals. We suggest you to send the details of online sign-up and payment to firstname.lastname@example.org order to instruct the respective teams accordingly for a swift action.
You will be sent periodical account statements with all the details of payments made against the invoices raised. You will be reminded well in advance for your next payment through our automated billing systems.
Please be aware that Etailing is Retailing and Retailing is Detailing. So, the more information you have to create on your Online Store – especially of products, the more chances are for your Online Store to succeed.
No one, except you or your team with admittance to the control panel have the right to access this data. Our cloud based platform offers an exceptionally strong set of data security measures that are often more wide-ranging than what a customer could guarantee if the application was located on-premise.
In order to instil more confidence to your customers that any data that is being exchanged at your online store is secured and encrypted, you may consider installing SSL certificates issued by any reputed service provider. But it will not prevent you to sell online without these certificates.
Please be aware that no credit card details are stored at merchant’s online store and thus you don’t need to worry about the security of your customers who are making online payments. Upon selecting the payment method, system will redirect the shopper to secured and encrypted gateway of respective PSP who generally comply with PCI security standards.